Shipping & Delivery Policy

Last Updated: September 9, 2026

Thank you for shopping with us. We are committed to processing and delivering your order as smoothly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Please note that order processing time is separate from the shipping time described below.

2. Shipping & Delivery Times

After your order has been processed and dispatched, the estimated delivery time is:

United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Australia: 7–12 business days
Other International Destinations: 7–15 business days

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, peak-season shipping volumes, and other factors beyond our control.

3. Free Shipping

We offer free standard shipping on orders over $39.99.

For orders below the $39.99 threshold, applicable shipping charges will be displayed during checkout before payment is completed.

Any shipping promotions or special offers will be clearly stated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

You can use the tracking number provided in your shipping confirmation email to check the latest delivery status.

5. Delayed or Missing Orders

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, incorrect or incomplete shipping information, and unusually high shipping volumes.

If your order has not arrived within the estimated delivery window, please contact our customer service team at [your customer service email], and we will assist you in checking the status of your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you realize that your shipping address is incorrect, please contact us as soon as possible after placing your order. We will do our best to update the information before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

7. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on the destination country.

Any such charges, when applicable, are the responsibility of the recipient unless otherwise stated.

Customs processing may also result in additional delivery time.

8. Delivery Exceptions

We are not responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including:

• Carrier delays
• Weather conditions
• Customs delays
• Incorrect or incomplete addresses
• Public holidays
• Natural disasters
• Unforeseen transportation disruptions

9. Contact Us

For shipping questions:

Email: support@skimmild.com
Website: skimmild.com

Phone: +86 190 9794 0490