FAQ
Frequently Asked Questions
What does Skimmild sell?
Skimmild is an online beauty and personal care store offering selected skincare, beauty, haircare, and related personal care products.
Our available product selection may change from time to time.
How can I place an order?
Select the product you would like to purchase, choose the available options, add it to your cart, and proceed through checkout.
How do I know whether a product is suitable for me?
Please review the product description and ingredient information before purchasing.
If you have sensitive skin, allergies, a medical condition, or other concerns, consider consulting an appropriate healthcare professional before use.
For topical products, a patch test is recommended when appropriate.
Are results guaranteed?
No.
Beauty and personal care results can vary between individuals depending on factors such as skin type, hair type, lifestyle, frequency of use, and individual response.
How long does shipping take?
Orders are typically processed within 1–3 business days after payment is confirmed.
After dispatch, estimated delivery times are:
United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Australia: 7–12 business days
Other International Destinations: 7–15 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances beyond our control.
For more information, please see our Shipping & Delivery Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on orders over $39.99.
For orders below $39.99, applicable shipping fees will be displayed at checkout before payment is completed.
Can I track my order?
When tracking is available, tracking information will be sent to the email address used when placing your order after your order has been shipped.
Please allow some time for tracking information to update after dispatch.
Can I change my shipping address?
Contact support@skimmild.com as soon as possible.
We may be able to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
Can I cancel my order?
Please contact us as soon as possible.
Orders that have already entered fulfillment or have been shipped may no longer be eligible for cancellation.
What if my product arrives damaged?
Contact support@skimmild.com with your order number and clear photographs of the damaged product and packaging.
We will review the issue and provide an appropriate solution.
Can beauty products be returned?
Eligibility depends on the condition of the product and the applicable terms of our return policy.
For hygiene reasons, opened or used cosmetic and personal care products may be subject to restrictions.
Please review our Return & Refund Policy for complete details.
Do you offer a money-back guarantee?
Our applicable products may be covered by a 90-Day Money-Back Guarantee, subject to the terms and conditions outlined in our Return & Refund Policy.
Please review the policy for eligibility and refund requirements.
Are products suitable for both men and women?
Many of our products are suitable for both men and women. Please review the individual product description for product-specific information.
Where can I contact Skimmild?
Email us at:
Website:
skimmild.com
Phone: +86 190 9794 0490