Return & Refund Policy

Return & Refund Policy

Last Updated: August 27, 2026

We want customers to have a clear and fair shopping experience at Skimmild.

Return Period

You may request a return within 180 days of delivery, subject to the conditions below.

Before returning any item, contact us at support@skimmild.com and provide your order number.

Return Eligibility

To be eligible for a standard return, products should generally be:

  • Unused
  • Unopened where applicable
  • In their original condition
  • In the original packaging where reasonably possible

Beauty and Personal Care Products

For hygiene and safety reasons, certain opened or used beauty, skincare, cosmetic, haircare, or personal care products may not be eligible for return unless:

  • The product arrived damaged
  • The product was defective
  • You received the wrong item
  • Applicable consumer law gives you a right to return it

Damaged, Defective, or Incorrect Products

If you receive an incorrect, damaged, or defective product, contact us promptly at support@skimmild.com.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs when applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Subject to applicable law, the following may not be eligible for return:

  • Used or substantially consumed cosmetic products
  • Items returned outside the applicable return period
  • Products damaged through misuse
  • Gift cards
  • Products specifically identified as final sale before purchase

Return Shipping

If a return is caused by our error, such as receiving an incorrect or defective item, Skimmild will provide instructions regarding return shipping.

For voluntary returns unrelated to an error on our part, the customer may be responsible for return shipping costs unless otherwise required by law.

Do not send returns to an address without first receiving return instructions from us.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will normally be returned to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Order Cancellation

If you wish to cancel an order, contact support@skimmild.com as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment or has been shipped.

Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Contact

Skimmild
Website: skimmild.com
Email: support@skimmild.com